Retailers are asking themselves whether it is really appropriate to stock their displays with shrink-wrapped fruit and vegetables, thus depriving their customers of sensory impressions – visual and olfactory – that have a distinct influence on purchasing behaviour, even if the lack of wrapping means reduced protection for the product which then looses freshness faster and could lead to higher food wastage. Deliberating about “accessible” presentation of merchandise does, however, trigger innovation processes and lead to futureoriented developments that, while they may seem trivial at first, can have far-reaching consequences.
For example, liquid laundry detergents are not subject to the stringent hygiene standards that foods are, so why sell them to consumers in plastic bottles, when smart stand-up refill pouches requiring less packaging material have already been around for a long time? And certain washing additives can even be tapped by the litre from dispensing stations inside the stores themselves.